System update (Timesheet Integration issue): 14 October 2026

Timesheet Integration: Unable to retrieve timesheets

Since approximately 1:30 PM AEDT on 13 October 2026, customers using the Wiise Timesheets integration with Employment Hero may be unable to retrieve timesheets into Wiise. Affected users will see an error when running Get Timesheets.

Impact: Timesheets can’t currently be imported from Employment Hero. Timesheet data in Employment Hero is not affected.

What we’re doing: We’ve identified the cause as a change in how Employment Hero’s Timesheets service accepts requests, and we’re working with Employment Hero on a fix. We’ll confirm a timeframe as soon as we have one.

What you need to do: No action is needed. Once resolved, you’ll be able to retrieve any outstanding timesheets as normal.

We apologise for the disruption.

Operational services

Currently, the following services are operational without any reported interruptions.

• Wiise Platform Services (Production)
• Wiise Platform Services (Sandboxes)
• Microsoft Authentication Services
• Microsoft Business Central API
  
  

If you have any concerns over system availability at this time please drop us a line support@wiise.com.

Best wishes 

The Wiise Team