Unfortunately, security incidents are becoming more and more common. While we can minimise the chances of them happening, we must be prepared for any outcome.  

Your data security is our highest priority, ahead of everything else our company does. Wise has in place best practice controls, which are regularly audited by both internal and external specialists to ensure that should an incident occur we are best placed to respond to an incident should one occur. 

Here's how we categorise security incidents with examples provided for each level:

• L4 High urgency / high impact
• L3 High urgency / medium impact
• L2 High urgency / low impact
• L1 Low urgency and low impact

These categorisations determine how we respond to incidents and are codified in our response protocols.

If you  or any of your users notice an incident that you think might affect your data’s security, don’t hesitate and contact our security team immediately at support@wiise.com.

Such incidents might include:

• Laptop or mobile loss/theft
• Password compromise
• Malware detection on your end device.

Always err on the side of caution. Together we can help keep your data secure.

All the data in Wiise is stored in Microsoft Azure’s highly secure data centres in Sydney and Melbourne. Microsoft Azure servers meet the international code of practice for cloud privacy, ISO/IEC 27018, and allow for geo redundancies and federally-compliant database-level disaster recovery.

Yes, Wiise has defined roles that can be assigned to users which control both the pages and information in their view. Customised access permissions per individual roles can be created to control access to unrelated areas per role.